msw55 Terms and Conditions

By accessing the msw55 platform and using its services, you are considered to have agreed to these terms and conditions. If you do not agree with these terms, please refrain from using our services.

These terms and conditions ("Terms") form a legal agreement between msw55 ("we", "our", "platform") and the user ("you", "member"). These terms are governed by the applicable laws of Bangladesh.

msw55 reserves the right to modify these terms at any time. Changes take effect as soon as they are published on the website. It is your responsibility to review these terms regularly.

Account Registration

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password and login details completely confidential.
• Any unauthorised access to the account must be reported to our support team immediately.
• Transferring or selling an account is strictly prohibited.

msw55 follows a Know Your Customer (KYC) process to ensure a safe and reliable platform. In certain circumstances we may request the following documents to verify your identity:

• Copy of National Identity Card (NID) or passport
• Proof of current address (bank statement or utility bill)
• Proof of ownership of payment method
• Information on source of funds (if required)

We reserve the right to put withdrawal processing on hold until verification is complete. Providing false information may result in account closure and forfeiture of deposited funds.

Withdrawals

The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 10 to 45 minutes. However, in some cases the verification process may cause additional delays.

• Minimum withdrawal: ৳800
• Processing time: 10–45 minutes
• Withdrawals can only be made through verified accounts
• It is recommended to withdraw using the same method used for the deposit
• We reserve the right to suspend withdrawals in the case of suspicious transactions

General Conditions for Bonus Use

• A bonus offer can only be used once.
• A bonus may apply only to specific games — details will be available in the promotion notice.
• If bonus conditions are violated, the bonus and any associated winnings may be cancelled.
• If bonuses are claimed using multiple accounts, all accounts will be closed.
• msw55 reserves the right to modify or cancel any promotion.

Self-Control Tools

• Setting deposit limits (daily, weekly, or monthly)
• Self-Exclusion facility
• Account break for a set period of time
• Facility to view detailed history of gaming activity

To activate these features, contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.

The following activities are strictly prohibited on the msw55 platform and may result in account closure:

• Fraud, manipulation, or playing games by dishonest means
• Using software, bots, or automated tools to gain an advantage
• Accessing another user's account or attempting to cause them harm
• Creating multiple accounts to take advantage of bonuses
• Money laundering or conducting suspicious financial activities
• Attempting to interfere with the security of the platform
• Providing false or misleading information
• Operating an account on behalf of a minor

If any of the above activities are detected, msw55 reserves the right to close the relevant account and forfeit the accumulated funds. Legal action will be taken if necessary.

All content on the msw55 website — logos, designs, text, graphics, images, software, and code — is the exclusive intellectual property of msw55. Reproducing, distributing, or commercially using any part of this content without written permission is strictly prohibited.

• Game software and content are the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.).
• The msw55 brand name, logos, and trademarks may not be used in an unauthorised manner.
• Scraping or data mining any part of the website is prohibited.

Protecting your personal information is our priority. msw55 uses SSL encryption and advanced security technology to keep your data safe. Our detailed policy on data collection and use can be found on our Privacy Policy page.

• Your information is never sold to third parties.
• Payment information is transmitted securely via SSL encryption.
• Your data is used only for service provision and legal requirements.
• Requests to correct or delete your information can be made through the support team.

Gaming Losses

There is a risk of financial loss in online gaming. msw55 is not responsible for financial losses resulting from members' gaming activities. Only play with money you can afford to lose. If needed, seek assistance from our Responsible Gaming section.

Account Closure by msw55

msw55 reserves the right to close or suspend any account for the following reasons:

• Violation of these terms
• Fraud or suspicious activity
• Providing false information
• Failure to complete identity verification
• Operating multiple accounts
• Due to legal obligations

For any complaint or dispute, please contact us first through our 24/7 live chat support. We will try to resolve the issue as quickly as possible.

• Deadline for submitting a complaint: within 30 days of the relevant incident.
• The support team will acknowledge receipt of the complaint and provide a resolution within the designated timeframe.
• In disputes regarding game results, the game server logs will be considered the final evidence.
• If a satisfactory resolution is not reached, the user may take legal action in accordance with applicable law.

To submit a complaint by email: [email protected]

These terms will be governed by the relevant laws and regulations. msw55 is committed to fair play, SSL security, and transparent policies as a safe and reliable platform.

If any part of these terms is considered unenforceable, the remaining parts will remain fully in effect. If a concession is made by msw55 on any matter, it will not be considered a precedent for concessions on other matters.

If you have any questions or comments about these terms and conditions, please contact us. Our support team is ready to help in Bengali seven days a week, twenty-four hours a day.

For our other policies, see: Privacy Policy and Responsible Gaming.